Refund policy
Last Updated: June 8, 2026
Returns
We accept returns within 7 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
How to Initiate a Return
To start a return, please contact us at hello@cultivre.com with your order number and reason for return. We will provide you with return instructions and a return shipping address.
Return Conditions
- Items must be returned within 7 days of delivery date.
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase (order confirmation email or order number) is required.
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
Non-Returnable Items
- Items that have been used, altered, or damaged by the customer
- Custom or personalized orders
- Items marked as final sale
- Silicone molds (for hygiene reasons)
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved or declined. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item or variant, please return the original item for a refund and place a new order.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, first check your bank account or credit card statement. Then contact your bank or credit card company, as processing times vary. If you have done both and still have not received your refund, please contact us at hello@cultivre.com.
Contact Us
For any questions about returns or refunds, please email us at hello@cultivre.com.